Software Engineering - Application Support Engineer - 174400-1

Request ID: 174400-1

Start/End Dates: 7/20/2026 - 1/19/2027

Tax Work Location: Taguig, Uptown Bonifacio Tower 3

Job Title: Software Engineering - Application Support Engineer

Job Description: R1220964

Job Description:

WAN Optimization & Network Engineering: Designed, deployed, and managed Riverbed Steelhead appliances and complex Cisco routing/switching solutions to enhance application acceleration, network performance, and security across LAN, WAN, and data center environments.

Performance Monitoring & Analysis: Utilized SolarWinds, ThousandEyes, and The Dude to provide end-to-end visibility, proactively monitor network health, and rapidly troubleshoot performance bottlenecks and outages.

IT Service Management & Operations: Managed all network-related incidents, problems, and changes using ServiceNow (SNOW). Performed regular maintenance, participated in on-call rotations, and conducted root cause analysis.

Documentation & Collaboration: Developed and maintained comprehensive network documentation, including diagrams and procedures, while collaborating with cross-functional teams to ensure seamless IT operations.

a. Must have and Good to have skills: Riverbed Steelhead, RIOS, RS WAN Optimizer

b. Number of years experiences needed: At least 2 years’ experience

No. of hours per week (40 or 45): 45

Shift Schedule: M-F

Opening: 6:00 AM – 4:00 PM or

Closing: 8:00 AM – 6:00 PM

On call support for P1/P2: 24/7

Work Set up [Hybrid/WFH/RTO]: Hybrid

a. If hybrid, provide number of days in a

month or week that needs to be in the

office: 2x RTO a week.

RTO Schedule: Tuesday and Wednesday

RTO schedule can be changed depending on the business needs.

b. Provide Project Location (During onsite): Uptown Place Tower 3

c. Time Schedule: Opening: 6:00 AM – 4:00 PM or

Closing: 8:00 AM – 6:00 PM

Primary POC/Hiring Manager to be delegated in BEELINE Tool jayvie.m.dorado and jk.quiambao

Are you accepting undergraduate/combo fit profile? No