AWS Voice Developer - Senior -R1441547

RRD Code : R1441547

CX- Agent - Jonah

AWS Voice Developer - Senior

Location : Uptown 3/22F + Near-Home location ( Taguig , or nearest Accenture office )

Manager: Rhea Torres

Years of experience: 5 years

Work set- up : 2 days a week RTO / Hybrid

Must have and Good to have skills:

Required Skill: Expert proficiency in Amazon Web Services (AWS).

- Additional Good To Have Skills: Experience with Amazon Connect, Salesforce Service Cloud.

- Strong knowledge of cloud infrastructure management and deployment strategies.

- Experience with API integration and low-code/no-code platforms to customize application functionality.

- Ability to troubleshoot and resolve complex system issues to maintain high availability.

- Familiarity with release management processes and version control systems.

Role Overview

We are seeking a Senior AWS Voice Cloud Developer with deep, proven experience in designing and delivering end-to-end Amazon Connect voice solutions. This is a pure cloud engineering role focused on building complex contact flows, serverless integrations, and multi-system voice architectures — not operations or call center management.

The role demands strong ownership of technical delivery, the ability to mentor junior developers, and confidence in making design decisions within a cloud-native voice platform.

Key Responsibilities:

Lead the design and implementation of Amazon Connect contact flows, including complex IVR logic, routing strategies, and call orchestration

Develop robust AWS Lambda-based integrations for voice workflows, backend processing, and event-driven automation

Architect and manage multi-instance Amazon Connect deployments across federated environments

Integrate AWS Voice platform with external systems via REST APIs, webhooks, and event-driven patterns

Implement telephony routing logic, number management, and call lifecycle handling at scale

Own technical delivery for voice platform features — from design through build, test, and deployment

Mentor junior developers and conduct code reviews on Lambda functions and flow configurations

Collaborate with architects and delivery leads to align on solution design, environment strategy, and integration patterns

Drive testing strategy (unit, SIT, UAT) and lead troubleshooting of production-grade voice flows

Mandatory Technical Skills:

Area Requirement

Amazon Connect - Deep hands-on experience building instances, contact flows, routing strategies, and agent experience configurations

IVR Design - Strong expertise in IVR orchestration, call flow logic, DTMF/speech handling

AWS Lambda - Proficient in building production-grade Lambda functions (Node.js / Python)

AWS Platform - Strong knowledge of API Gateway, IAM, CloudWatch, Step Functions, event-driven architecture

Integration - Proven experience integrating Amazon Connect with external platforms via APIs and middleware

Infrastructure-as-Code - Experience with CloudFormation / CDK for voice platform provisioning

Development - Strong software engineering fundamentals (clean code, version control, CI/CD awareness)

Mandatory Experience Criteria (BPO Filter):

Minimum 2–3 full lifecycle Amazon Connect implementations (design → build → deploy → optimize)

Demonstrated experience in solution build and technical leadership, not call center operations

Experience in multi-system integration environments (AWS + CRM + telephony provider)

Track record of working in cloud engineering or platform development teams

Nice to Have:

Salesforce Service Cloud Voice integration experience (CTI adapter, voice-to-case, interaction lifecycle)

Experience in large-scale, federated contact center deployments

Omnichannel solution exposure (voice, chat, messaging, tasks)

AWS Developer Associate or Solutions Architect certification

Experience with Lex bots for conversational IVR

Explicit Exclusion (Screen-Out Criteria):

❌ Call center operations, workforce management, or QA roles ❌ Genesys / Avaya / Cisco support without Amazon Connect build experience❌ CRM administration without voice integration development❌ "Voice SME" with no hands-on AWS Lambda / flow development❌ BPO profiles (agent, supervisor, reporting analyst, trainer)

Hard Qualifier: Candidates without hands-on Amazon Connect development (flows + Lambda + system integrations) will not be considered.