Contract Management Docusign - R1461757

RID: R1461757

Primary Skills: Contract Management Docusign

Equivalent Grade:

Project Name : Google

POC: Dela Austria, Softhea

Detailed Job Description (if any):

If none, we will use the JD from SMART Tool

Job Description: Support Engineer (Docusign)

Role Overview

We are looking for a Technical Support Engineer to serve as our subject matter expert for the Docusign platform. In this role, you will handle Tier 2/Tier 3 technical support escalations, troubleshoot system integrations, and ensure smooth agreement workflows across the organization. You will balance hands-on platform maintenance with direct end-user and developer support.

Key Responsibilities

• Platform Administration: Manage Docusign Org Admin configurations, user provisioning, Single Sign-On (SSO) settings, and security permissions across corporate sub-accounts.
• Technical Troubleshooting: Diagnose and resolve complex issues related to template routing, conditional logic, network/firewall whitelisting, and Identity Verification (IDV) blocks.
• Integration & Webhook Support: Monitor and troubleshoot Docusign Connect webhooks, API failures, and out-of-the-box integrations with systems like Salesforce, Workday, or internal ERPs.
• Lifecycle Management: Advise business units on envelope correction, voiding protocols, and custom Web Form deployments while protecting document legal integrity (Certificates of Completion).
• Contract Lifecycle Management (CLM): Designed for complex agreements requiring negotiation. It automates contract generation, redlining, clause library management, and post-execution storage.
• Org Admin & Monitor: Essential for enterprise deployments. Org Admin allows centralized management of multiple sub-accounts, user permissions, and Single Sign-On (SSO) domains. Monitor provides near-real-time alerts and activity tracking to safeguard agreements.

Qualifications & Skills

• Docusign Expertise: 3+ years of experience administering Docusign eSignature, Org Admin, or CLM platforms (Docusign Administrator or Specialist certifications preferred).
• Technical Troubleshooting: Strong understanding of browser-side configurations (cookies, JS), API integrations (REST, JSON/XML payloads), and SSO/SAML 2.0 protocols.
• Problem-Solving: Proven ability to map out complex document workflows and isolate technical bottlenecks quickly.
• Communication: Exceptional ability to translate complex technical issues into clear, plain-language guidance for non-technical business users.

a. Must have and Good to have skills:

resources need to have experience on CLM (Contract Lifecycle Management). That is one of the gaps on our current staffing as the ones we have are mostly on Docusign (eSignature) or only had training on CLM but no hands-on experience on complex workflows.

No. of hours per week (40 or 45): 45

Shift Schedule: :Night Shift

Work Set up [Hybrid/WFH/RTO]: WFO

b. Provide Project Location (During onsite): Uptown (BGC)

Primary POC/Hiring Manager to be delegated in BEELINE Tool :Tabuzo, Nhicar S. nhicar.s.tabuzo@accenture.com

Are you accepting an undergraduate/combo fit profile? :Y

Is there an intent to absorb the contractor in the future? :Y