Telecaller

Role Overview

We are looking for a proactive B2B Telecaller to support our business development activities.

The role involves working with provided company/lead lists, identifying the right decision-makers within target accounts, conducting outbound calls, understanding potential requirements, qualifying prospects, and scheduling qualified, intent-based meetings for the Sales team.

This is not purely a high-volume calling role. The candidate should be comfortable understanding the target company, identifying whom to approach, having meaningful B2B conversations, and determining whether there is a genuine business opportunity.

Key Responsibilities

• Conduct outbound calls to prospective B2B customers using provided company and lead lists.
• Review target accounts and understand the company before initiating outreach.
• Identify the appropriate decision-makers and stakeholders within target companies.
• Determine whom to target based on the service being offered, such as HR/Talent Acquisition leaders, Procurement, IT leadership, Business Heads, CTOs, CIOs or other relevant stakeholders.
• Use LinkedIn, company websites, CRM data and other available sources to identify or validate relevant contacts when required.
• Introduce the company's services clearly and professionally.
• Ask relevant discovery questions to understand the prospect's current requirements, challenges and business intent.
• Qualify leads based on defined criteria before scheduling a Sales meeting.
• Schedule qualified meetings with prospects who demonstrate a relevant requirement or genuine interest.
• Handle objections such as “We already have vendors,” “Send me an email,” “Not interested,” or “I'm not the right person.”
• Where the contacted person is not the appropriate stakeholder, identify or request a referral to the correct decision-maker.
• Conduct structured follow-ups through calls and other approved communication channels.
• Maintain accurate records of calls, conversations, qualification status, follow-ups and next actions in the CRM.
• Collaborate with Sales/BD teams for smooth handover of qualified opportunities.
• Work towards defined KPIs for calls, conversations, qualified opportunities and qualified meetings booked.

Required Qualifications

• 2–5 years of experience in B2B Telecalling, Telesales, Inside Sales, Lead Generation, Appointment Setting or Business Development.
• Strong hands-on experience conducting B2B outbound calling campaigns.
• Demonstrated ability to identify target companies, relevant departments and appropriate decision-makers.
• Ability to understand a target audience rather than relying entirely on pre-populated dialer/contact lists.
• Experience qualifying prospects and identifying genuine business requirements before booking meetings.
• Strong questioning, listening and discovery skills.
• Strong objection-handling, persuasion and communication skills.
• Comfortable speaking with managers, department heads and senior decision-makers.
• Experience working with international or regional customers.
• Comfortable working in a target-driven environment with defined KPIs.
• Strong follow-up and organizational skills.
• Ability to maintain accurate activity and lead information in a CRM.

Preferred Experience

• Previous B2B outbound experience within IT Services, IT Staffing, Recruitment, SaaS, Technology, Consulting or other professional services.
• Experience targeting roles such as HR Heads, Talent Acquisition Heads, Procurement, IT Heads, CIOs, CTOs and other business decision-makers.
• Experience using LinkedIn and company websites for prospect/contact research.
• Familiarity with CRM platforms such as Salesforce, HubSpot, Zoho or Freshsales.
• Experience working with international markets such as ANZ, Southeast Asia, North America or other global markets.